0020 - Store Policies
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Money Back Guarantee We are proud to offer you a 30-Day Money Back Guarantee. If you are dissatisfied with any product for any reason, you may return it within 30 days for a full refund of the purchase price. Please check the item description for rare exceptions to this policy. Shipping costs are non-refundable.
The following conditions apply
To receive credit, the items you return must have been purchased directly from Pet Planet Outtfitters and be returned in the original packaging if any. Refunds may take up to 30 days or longer to process.
Payment - We accept the following forms of payment:
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You may purchase your items securely on our website using Visa, MasterCard or eCheck. Sorry, but we do not accept American Express or Discover due to their exhorbitant merchant fees. |
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You may mail us a US Postal Service Money Order made payable to: |
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Pet Planet Outfitters, LLC 7956 Forest Edge Drive Roanoke, VA 24018 |
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Please note that we do not accept personal checks. |
Shipping - We only ship to addresses in the United States via United Parcel Service. For customers in Alaska or Hawaii shipping is via US Postal Service Priority Mail (please e-mail us for a shipping quote). Some products ship only via US Postal Service and not UPS. Your item will be carefully packed and shipped 1 to 3 business days after payment is received. Once your item ships, we will e-mail you the tracking number. Shipping costs are non-negotiable. |
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