0020 - Store Policies

Money Back Guarantee We are proud to offer you a 30-Day Money Back Guarantee. If you are dissatisfied with any product for any reason, you may return it within 30 days for a full refund of the purchase price. Please check the item description for rare exceptions to this policy. Shipping costs are non-refundable.

The following conditions apply

• You must contact us for a RMA number prior to shipping your product. We will notify you where and how to ship your return. Items returned without an RMA are not eligible for a refund.
• Items displaying excessive wear are not eligible for a refund. For example, wire that has been removed from the spool and/or placed in the ground and flags that are rusted or have been used are examples of items displaying excessive wear. Money back guarantee available for items in resaleable condition. A restocking fee may apply if item is not in new condition.  
• Opened sod staple boxes are not eligible for a refund.
• Opened battery packages are not eligible for a refund.
• Include your original invoice and a letter explaining the reason for your return. Ship via UPS or USPS Priority Mail with Delivery Confirmation. After shipping, you will need to supply us the tracking number via e-mail so that we can coordinate your return with the warehouse.

To receive credit, the items you return must have been purchased directly from Pet Planet Outtfitters and be returned in the original packaging if any. Refunds may take up to 30 days or longer to process.